Return Policy

There are no cash refunds. Return for exchange or refund for store credit will be allowed only within 14 calendar days from the date of receipt of merchandise with no exception. All authorized return merchandise must be unused and in its original factory packaging. There is no return or exchange on merchandise that shows signs of installation, mounted, scratched or defaced. RETURN AUTHORIZATION NUMBER must be obtained before any returns can be made. We will not accept any returns without this number. Please write the R.A. Number clearly on the shipping label. All returns must be received by K's Customs within 10 calendar days after the RETURN AUTHORIZATION NUMBER has been issued. The RETURN AUTHORIZATION NUMBER does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correct size and application of the parts before installation. A 20% restocking fee will be assessed on all authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.

It is also the customer's responsibility to repack the item(s) that are being returned and make sure that it is properly and securely packed with sufficient packaging material to prevent the item from being damaged. We cannot give credit or refund on a returned package that got damaged due to insufficient packing. All hardware & accessories included in the original package needs to be returned or the customer will be charged. All returned items needs to be insured (in case of lost or damaged) and we recommend the customer to get a tracking number to track the shipment.

Special Orders Policy

Special orders are but not limited to products that have an availability status of delivery from 6 to 8 weeks. Special order products must be paid in full at the time of purchase and are non-refundable at any point in time after the purchase. Please contact our sales office at 916-455-5724 if you ave any questions.

Shipping

We ship worldwide.

Please contact info@ks-customs.com for international inquiries.
We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
K's Customs is not responsible for customs/duties charges. These costs are determined by your local customs office. K's Customs cannot determine the cost of these charges in advance.
For more information on customs and duties charges, please contact your local customs office.